Jeff Moser

Senior Cloud Engineer

I own production reliability, platform automation, incident root-cause analysis, and operational governance for a multi-region Kubernetes and AWS SaaS platform.

Every week I drive priorities, next steps, and ticket assignments for a cross-functional operations group of about 40 engineers across Europe and worldwide. I facilitate the agenda, table the items that aren't ready, and route the rest so decisions get made and acted on. I balance work across the cloud operations team and schedule production changes into weekend maintenance windows. When a Severity 1 comes in, I serve as Incident Commander: assemble the response team, coordinate troubleshooting, and own the root-cause analysis and the corrective work that follows.

I onboard new engineers to the platform and to how we operate it, and I write the runbooks and documentation they learn from. I've mentored three engineers; two have since taken on support ownership for additional products.

The first two years were FedRAMP and GovCloud operations. GDPR and ISO 27017 controls are daily work.

Automation is Ansible, Terraform, ArgoCD, and Python. One example of what that buys: updating a Keycloak library across six clusters used to mean 18 manual sessions and as much as 45 minutes of production auth downtime. It's now a zero-downtime rolling update.

Founder

The freelance practice, incorporated and run alongside full-time work: scoping, budgets, delivery, and hosting for a stable set of long-standing clients. The National Thoroughbred Racing Association came with it and is still a client.

Software Development Contractor

One of the 20 largest public school districts in the country trusted me with its custom software for nearly fourteen years. I designed, built, and supported enterprise applications for accounting, payroll, asset allocation, contractor time tracking, and student information, including a state-wide high-school transcript service validated against the PESC standard.

I sat in on requirements gathering and design reviews, recommended architectural and workflow changes that were adopted across departments, and trained the end users after every release. Mostly a LAMP environment, with some Oracle, using Laravel and Zend.

Project Manager

I managed daily operations of a third-party logistics effort supporting a multi-million-dollar U.S. Air Force contract, supervising a five-person team. Planning, budgeting, vendor selection, quality assurance, performance conversations, and the cross-training that built out each person's skills.

I also designed and built the entire supporting online system: a vendor portal for suppliers, quotes, and inventory data packages; an ordering front end for soldiers in the field; a panel the client used to follow an order from purchase through delivery; and an internal control panel covering purchase orders, requests for quote, supplier quotations, shipping schedules, and parts in transit. All of it in a LAMP environment.

Software Consultant (Freelance)

Twelve years of custom web applications under my own name, from inception to completion.

Clients included the National Thoroughbred Racing Association, where I wrote custom WordPress plugins and began a relationship that later moved to BitSalt; the Wrangler Network mobile apps for iOS and Android, built with Ionic and AngularJS against a WordPress back end; and a teacher lesson plan application used by the Kentucky Department of Education.

I incorporated the practice as BitSalt in 2017.

Senior Web Applications Developer

Back-end development for e-commerce sites selling more than $2 million a year and for high-traffic collegiate sports sites. I administered the load-balanced Linux and Solaris environment they ran on.

Project Manager / Technical Writer

I planned and managed worldwide localization of consumer printers, running 6 to 12 concurrent projects in up to 26 languages, on time and on budget. That meant coordinating engineering, product marketing, regional teams, documentation, QA, operations, and outside vendors, and keeping all of them pointed at the same ship date.

I looked at how the department worked, changed what was slowing projects down, and built intranet tools that automated the rest. Hundreds of hours saved per project. I also wrote the setup guides, user manuals, and collateral for mono and color laser printers.

University of Southern Indiana