Jeff Moser
I currently work at an international SaaS company. My title is Senior Cloud Engineer, but the bulk of the work is leading people and programs: the cloud operations support team, cross-team priorities, incident command, and the status the SVP reads.
On my own team, I run the weekly working session on open and difficult tickets and on the runbooks and tools we're about to put into use. I balance the work, onboard new engineers, and mentor the ones already here. All three engineers I've mentored now own support for more products. Helping someone grow in their skills and their job is the part of this work I find most satisfying.
Each week I also run the working session for a cross-functional group of about 40 people across development, production support, infrastructure, networking, and FinOps, in the U.S., Europe, and India. I ensure that every issue leaves with a clear owner and a next step. I surface blockers early, and I change course when the evidence says the plan is wrong. When a Severity 1 comes in, I take incident command and keep the SVP briefed until it's resolved. I've also delivered FedRAMP/GovCloud operations, including the NIST 800-88 decommissioning of a FedRAMP/ITAR environment with engineering, QA, and support.
That's been the pattern for more than twenty years: lead the people, manage the work, and build the system the work runs on. At Boneal I was promoted from project manager to program manager when we won a $10M/year Air Force contract. I supervised a five-person team from hiring through performance reviews, ran the program through its first renewal, and designed and built the vendor portal, field ordering system, and control panels it ran on. Before that, at Lexmark, I managed 6 to 12 concurrent localization projects in up to 26 languages, coordinating engineering, product marketing, QA, and outside vendors to shared ship dates. Then I built the intranet tools that took hundreds of hours out of every project.
I run AI agents the same way. They work inside a platform I built, with hard stops in code for anything that touches production, money, or a public send. The agents do the work. I make the calls that should stay with a person.
Next, I want a role where I'm accountable for the outcome and for the people who deliver it: leading a team, a program, or both. I've held that kind of seat on a federal contract, and much of my week now is the same work at a larger scale. (CSM, PMP candidate.)