Jeff Moser

I currently work at an international SaaS company. My title is Senior Cloud Engineer, but the bulk of the work is program leadership: cross-team priorities, incident command, and the status the SVP reads.

Each week I run the working session for a cross-functional group of about 40 people across development, production support, infrastructure, networking, and FinOps, in the U.S., Europe, and India. I ensure that every issue leaves with a clear owner and a next step. I surface blockers early, and I change course when the evidence says the plan is wrong. When a Severity 1 comes in, I take incident command and keep the SVP briefed until it's resolved. I've also delivered FedRAMP/GovCloud operations, including the NIST 800-88 decommissioning of a FedRAMP/ITAR environment with engineering, QA, and support.

That's been the pattern for twenty years: manage the work, and build the system the work runs on. At Boneal I was promoted from project manager to program manager when we won a $10M/year Air Force contract. I ran the program through its first renewal, and I designed and built the vendor portal, field ordering system, and control panels it ran on. Before that, at Lexmark, I managed 6 to 12 concurrent localization projects in up to 26 languages, coordinating engineering, product marketing, QA, and outside vendors to shared ship dates. Then I built the intranet tools that took hundreds of hours out of every project.

I run AI agents the same way. They work inside a platform I built, with hard stops in code for anything that touches production, money, or a client. The agents do the work. I make the calls that should stay with a person.

Next, I want a role where I'm accountable for the outcome, not just the coordination: the plan, the people it depends on, and the results. I've held that kind of seat on a federal contract, and much of my week now is the same work at a larger scale. (CSM, PMP candidate.)

Download my resume.

Experience

Senior Cloud Engineer

JAGGAER

I own production reliability, platform automation, incident root-cause analysis, and operational governance for a multi-region Kubernetes and AWS SaaS platform.

Every week I drive priorities, next steps, and ticket assignments for a cross-functional operations group of about 40 engineers worldwide. I facilitate the agenda, table the items that aren't ready, and route the rest so decisions get made and acted on. I balance work across the cloud operations team and schedule production changes into weekend maintenance windows. When a Severity 1 comes in, I serve as Incident Commander: assemble the response team, coordinate troubleshooting, and own the root-cause analysis and the corrective work that follows.

I onboard new engineers to the platform and to how we operate it, and I write the runbooks and documentation they learn from. I've mentored three engineers; two have since taken on support ownership for additional products.

The first two years were FedRAMP and GovCloud operations. GDPR and ISO 27017 controls inform my daily work.

Automation is Ansible, ArgoCD, and Python. An example of what that automation does: updating a Keycloak library across six clusters used to mean 18 manual sessions and as much as 45 minutes of production auth downtime. It's now a zero-downtime rolling update.

Jul 2021 - Present

Founder

BitSalt LLC

The freelance practice, incorporated and run outside of full-time work: scoping, budgets, delivery, and hosting for a stable set of long-standing clients.

In early 2026, that practice has run on an agentic operations platform I built. Twelve specialized agent roles share one system of record. An orchestrator routes each task. Planning (requirements, design, threat model, acceptance criteria) runs before any build.

Human oversight is enforced in code: deploys, production data, money, client or public sends, secrets, and irreversible git wait on human approval. Decisions and agent passes go to append-only logs. Agents reach live client systems read-only; I trigger staging-then-production deploys; they report only what a live check confirms.

Mar 2017 - May 2026

Software Development Contractor

Alliance of Professionals & Consultants Inc

One of the 20 largest public school districts in the country trusted me with its custom software for nearly fourteen years. I designed, built, and supported enterprise applications for accounting, payroll, asset allocation, contractor time tracking, and student information, including a state-wide high-school transcript service validated against the PESC standard.

I sat in on requirements gathering and design reviews, recommended architectural and workflow changes that were adopted across departments, and trained the end users after every release. Mostly a LAMP environment, with some Oracle, using Laravel and Zend.

Nov 2007 - Jul 2021

Program Manager

Boneal, Inc.

I started as project manager on the bid for a U.S. Air Force logistics contract. When Boneal won it, I was promoted to Program Manager and ran the program that delivered a $10M/year third-party logistics effort, through its first year and past the first renewal.

As Program Manager, I supervised a five-person team and owned the planning, the budget, vendor selection, and quality assurance. I held the performance conversations and built the team objectives and cross-training that developed each person's skills.

I also designed and built the entire supporting online system: a vendor portal for suppliers, quotes, and inventory data packages; an ordering front end for airmen in the field; a panel the client used to follow an order from purchase through delivery; and an internal control panel covering purchase orders, requests for quote, supplier quotations, shipping schedules, and parts in transit. All of it in a LAMP environment.

May 2006 - Oct 2007

Senior Web Applications Developer

iHigh.com / Host Communications

Back-end development for e-commerce sites selling more than $2 million a year and for high-traffic collegiate sports sites. I administered the load-balanced Linux and Solaris environment they ran on.

Mar 2003 - May 2006

Project Manager

Analysts International, on-site at Lexmark International

I planned and managed worldwide localization of consumer printers, running 6 to 12 concurrent projects in up to 26 languages, on time and on budget. That meant coordinating engineering, product marketing, regional teams, documentation, QA, operations, and outside vendors, and keeping all of them pointed at the same ship date.

I looked at how the department worked, changed what was slowing projects down, and built intranet tools that automated the rest. Hundreds of hours saved per project.

May 2000 - Feb 2003

How I Work

Remote since 2008
  • I've worked fully remotely since 2008, across time zones and international holiday calendars. The teams I work with are in Europe and the US, so a decision that needs me in the room is a decision that waits a day.
  • That's most of why I write things down. Runbooks, operational documentation, and a weekly agenda anyone can pick up and run.

Teaching adults
  • I've been a certified motorcycle safety instructor with the Motorcycle Safety Foundation since 2018: adult-learning-based coaching and classroom facilitation. It's the same skill as onboarding an engineer, done in a parking lot with higher stakes.
  • I speak Spanish at an intermediate level (CEFR B1).

What I work with
  • The platform I run day to day is AWS and Kubernetes: EKS and Outposts, ALB/NLB and WAF, IAM/SSO, Secrets Manager, VPC, with ArgoCD for GitOps and Keycloak for auth. I automate it with Ansible, Terraform, and Python, and watch it with Prometheus, Grafana, Observe, Zabbix, and PagerDuty.
  • The eighteen years before this one were mostly PHP and Laravel against MySQL, PostgreSQL, and Oracle, with a lot of WordPress. I still write Python, Go, and Bash.

Education

University of Southern Indiana

Bachelor of Science
Communications - Public Relations Track