Jeff Moser

I lead technology initiatives from understanding the business problem through delivery and adoption. My work has included modernizing financial operations, developing a statewide education platform, managing a federal logistics program, and coordinating teams supporting an international SaaS platform.

For a large public school district, I worked with finance leadership to modernize the process used to calculate financial and staff-position allotments for nearly 200 schools. The existing workflow combined a shared spreadsheet with a Perl script that finance could not operate independently. I retained useful calculation logic and built an application finance staff could use directly, with school-level access controls, historical comparisons, and reconciliation with Oracle E-Business Suite. It supported approximately ten years of allocation cycles.

An earlier freelance project began with an exploratory question from a state adult education leader. I worked with state officials to turn that idea into a standards-aligned lesson-planning platform, hired and directed a development contractor, and proposed an expert-review stage before publication. I also delivered training and instructional videos. The platform recorded more than 2,200 accounts and 309 approved lesson plans.

Today, my title is Senior Cloud Engineer. I lead the cloud operations support team’s working sessions, balance work, and onboard and mentor engineers. All three engineers I have mentored have taken on support ownership for additional products. I also drive weekly priorities and follow-through for a cross-functional operations group of about 40 people across the U.S., Europe, and India, serve as Incident Commander for critical incidents, and present operational results and risks to senior leadership.

My formal management experience includes running a $10M/year U.S. Air Force logistics program at Boneal through its first renewal. I supervised a five-person team and owned planning, budgeting, vendor selection, and quality assurance. At Lexmark, I managed six to twelve concurrent international localization projects in up to 26 languages.

I bring the same attention to ownership and controls to AI. I built an agent platform with human approval enforced in code for consequential actions and an audit trail for decisions and activity. I continue to develop and use it for personal projects.

I’m pursuing Director of Technology Transformation and related roles where I can set direction, lead people and cross-functional programs, and take responsibility for modernization outcomes.

Download my resume.

Experience

Senior Cloud Engineer

Jaggaer

I lead the cloud operations support team, and I handle platform automation, incident root-cause analysis, and operational governance for a multi-region Kubernetes and AWS SaaS platform.

Every week I drive priorities, next steps, and ticket assignments for a cross-functional operations group of about 40 people worldwide. I facilitate the agenda, table the items that aren't ready, and route the rest so decisions get made and acted on. I balance work across the cloud operations support team and schedule production changes into weekend maintenance windows. When a Severity 1 comes in, I serve as Incident Commander: assemble the response team, coordinate troubleshooting, and own the root-cause analysis and the corrective work that follows.

I onboard new engineers to the platform and to how we operate it, and I write the runbooks and documentation they learn from. I've mentored three engineers; all three have since taken on support ownership for additional products.

Right now I'm driving a schema-migration cutover across teams. I proposed the approach the architects adopted, built the pod cutover automation, and am pushing the remaining work to owners on other teams.

The first year was FedRAMP and GovCloud operations. GDPR and ISO 27017 controls inform my daily work.

Automation is Ansible, ArgoCD, and Python. An example of what that automation does: updating a Keycloak library across six clusters used to mean 18 manual sessions and as much as 45 minutes of production auth downtime. It's now a zero-downtime rolling update.

Jul 2021 - Present

Principal Consultant

BitSalt LLC

The freelance practice, incorporated and run outside of full-time work: scoping, budgets, delivery, and hosting for clients, with relationships measured in decades. I screened, hired, and directed contractors: reviewed their work, sent it back when it fell short, and ended engagements when needed.

By early 2026, the practice ran on an agentic operations platform I built. Twelve specialized agent roles shared one system of record. An orchestrator routed each task. Planning (requirements, design, threat model, acceptance criteria) ran before any build.

Human oversight was enforced in code: deploys, production data, money, client or public sends, secrets, and irreversible git waited on human approval. Decisions and agent passes went to append-only logs. Agents reached live client systems read-only; I triggered staging-then-production deploys; they reported only what a live check confirmed. I still build on and run the agent platform for my personal projects.

Mar 2017 - May 2026

Lead Application Developer

Alliance of Professionals & Consultants Inc

One of the 20 largest public school districts in the country trusted me with its custom software for about eighteen years. I designed, built, and supported enterprise applications for accounting, payroll, asset allocation, contractor time tracking, and student information, including a state-wide high-school transcript service validated against the PESC standard.

I sat in on requirements gathering and design reviews, recommended architectural and workflow changes that were adopted across departments, and trained the end users after every release. Mostly a LAMP environment, with some Oracle, using Laravel and Zend.

Nov 2007 - Jul 2021

Program Manager

Boneal, Inc.

I started as project manager on the bid for a U.S. Air Force logistics contract. When Boneal won it, I was promoted to Program Manager and ran the program that delivered a $10M/year third-party logistics effort, through its first year and past the first renewal.

As Program Manager, I supervised a five-person team, from hiring through performance reviews, and owned the planning, the budget, vendor selection, and quality assurance. I built the team objectives and cross-training that developed each person's skills.

I also designed and built the entire supporting online system: a vendor portal for suppliers, quotes, and inventory data packages; an ordering front end for airmen in the field; a panel the client used to follow an order from purchase through delivery; and an internal control panel covering purchase orders, requests for quote, supplier quotations, shipping schedules, and parts in transit. All of it in a LAMP environment.

May 2006 - Oct 2007

Senior Web Applications Developer

iHigh.com / Host Communications

Back-end development for e-commerce sites selling more than $2 million a year and for high-traffic collegiate sports sites. I administered the load-balanced Linux and Solaris environment they ran on.

Mar 2003 - May 2006

Project Manager

Analysts International, on-site at Lexmark International

I planned and managed worldwide localization of consumer printers, running 6 to 12 concurrent projects in up to 26 languages, on time and on budget. That meant coordinating engineering, product marketing, regional teams, documentation, QA, operations, and outside vendors, and keeping all of them pointed at the same ship date.

I looked at how the department worked, changed what was slowing projects down, and built intranet tools that automated the rest. Hundreds of hours saved per project.

May 2000 - Feb 2003

How I Work

Remote since 2008
  • I've worked fully remotely since 2008, across time zones and international holiday calendars. The teams I work with are in Europe and the US, so a decision that needs me in the room is a decision that waits a day.
  • That's most of why I write things down. Runbooks, operational documentation, and a weekly agenda anyone can pick up and run.

Coaching
  • I was a certified motorcycle safety instructor with the Motorcycle Safety Foundation from 2018 to 2022: adult-learning-based coaching and classroom facilitation. It's the same skill as onboarding an engineer, just done in a parking lot with higher stakes.
  • In 2025 I taught a cloud computing course as an adjunct instructor at the Technical College of the Lowcountry.
  • I speak Spanish at an intermediate level (CEFR B1).

What I work with
  • The platform I run day to day is AWS and Kubernetes: EKS and Outposts, ALB/NLB and WAF, IAM/SSO, Secrets Manager, VPC, with ArgoCD for GitOps and Keycloak for auth. I automate it with Ansible and Python, and watch it with Prometheus, Grafana, Observe, Zabbix, and PagerDuty.
  • The eighteen years before this one were mostly PHP and Laravel against MySQL, PostgreSQL, and Oracle, with a lot of WordPress. I still write Python, Go, and Bash.

Education

University of Southern Indiana

Bachelor of Science
Communications - Public Relations Track